Refund Policy

1. Definitions and overview

In this Refund Policy:

• "Company" refers to Antkowiak Services GbR, the operator of ApplyFirst
• "User" or "Customer" refers to the individual who has purchased services from the Company
• "Service" refers to the job search and notification platform provided by the Company
• "Refund" refers to the return of payment to the User

The Company endeavors to provide high-quality services through the platform. This Refund Policy delineates the terms and conditions governing refunds for paid services.

All payments are processed through Stripe, Inc.. Refunds are subject to both this policy and the terms of service of Stripe, Inc..

2. Service description

The Service provided by the Company includes:

• Automated monitoring of job boards and company websites that permit data collection
• Email notifications at User-selected frequency (10 minutes to weekly) when compatible jobs matching User job searches are identified
• AI-powered job matching based on User CV and search criteria
• Compatibility scoring and requirement analysis for identified positions

The Company does NOT guarantee:

• Specific quantity of job matches (dependent on market conditions and User criteria)
• Job interview invitations or employment outcomes
• Availability of positions in all geographic locations or industries
• Continued availability of matched positions at time of User application

3. Refund eligibility

Users may be eligible for refunds under the following circumstances:

• Service Unavailability: If the Service is inaccessible for more than 70 consecutive hours
• Billing Errors: If Users are charged incorrectly or subjected to duplicate charges
• Technical Failures: If system errors prevent CV upload or job search creation functionality for more than 70 consecutive hours

4. Non-refundable circumstances

Refunds shall NOT be provided for:

• Limited job matches resulting from restrictive User search criteria
• Positions being filled prior to User application
• Absence of interview invitations or employment offers
• User dissatisfaction with AI-generated compatibility scores
• Email delivery delays attributable to User email service providers
• User decision not to apply to matched positions
• Market conditions affecting position availability

Users experiencing limited matches are advised to:

• Broaden job title parameters (e.g., "Developer" rather than "Senior React Developer")
• Expand geographic search parameters (e.g., "United States" rather than specific municipalities)
• Adjust free-text filters to reduce restrictions
• Update CV documents with industry-relevant keywords

5. Refund request procedure

To initiate a refund request, Users must:

• Contact Company support at [email protected]
• Provide User account email address and transaction details
• Submit clear explanation of refund request basis
• Include relevant supporting documentation or screenshots
• Submit request within 30 days of the subject transaction

6. Processing timeline

Upon receipt of a refund request, the Company will:

• Acknowledge receipt within 24-48 hours
• Complete review and render decision within 5 business days
• Process approved refunds within 30 business days
• Note: Processing times may vary based on payment method, financial institution and our payment provider

7. Subscription cancellation

For subscription-based services:

• Users may cancel subscriptions at any time through account settings
• Cancellations become effective at conclusion of current billing period
• Users retain access to paid features through end of billing period
• Refunds are only issued according to 3. Refund Eligibility section of this policy

8. Currency and payment methods

All refunds are issued in USD and processed via the original payment method. The Company cannot accommodate refunds through alternative payment methods or in different currencies.

9. Policy modifications

The Company reserves the right to modify this Refund Policy at any time. Modifications become effective immediately upon publication on the Company website. Continued use of the Service following such modifications constitutes User acceptance of the revised policy.

10. Contact information

For refund requests and policy inquiries, Users should contact:

Email: [email protected]

Users should include "Refund Request" in the email subject line to expedite processing.